🌿 Frequently Asked Questions
Find answers to the most common questions about our tours and travel services in Laos
1. How do I book a tour with Laos Ecotourism Travel?
You can book directly through our website, contact us by email at laosecotourismtravel@gmail.com, or call us at +856 20 54295445. Our team will assist you with all the details and confirmation.
2. What payment methods do you accept?
We accept cash payments in USD, THB, or LAK, and also support secure online payments via credit card or bank transfer. All transactions are processed through trusted, encrypted payment systems.
3. Can tours be customized?
Absolutely! We specialize in tailor-made tours. Let us know your interests, travel dates, and group size — we’ll create a personalized itinerary just for you.
4. What should I bring for trekking or outdoor activities?
We recommend bringing comfortable walking shoes, a reusable water bottle, sunscreen, insect repellent, light clothing, and a rain jacket (depending on the season). We’ll provide all necessary safety gear and local guidance.
5. Do your tours include travel insurance?
Travel insurance is not included in our tour prices. We strongly recommend that all travelers purchase comprehensive travel insurance covering medical care, accidents, and trip cancellations before arrival.
6. Are your tours eco-friendly?
Yes! Sustainability is at the heart of everything we do. We minimize waste, promote local community participation, and support conservation projects throughout Laos.
7. What is your cancellation policy?
Cancellations made at least 7 days before the tour date will receive a full refund. For cancellations within 7 days, partial refunds may apply depending on tour arrangements. Please contact us for detailed terms.
8. Do you provide transportation?
Yes, all tours include pick-up and drop-off services from your hotel or meeting point in Luang Prabang. Comfortable vehicles and experienced drivers are provided for every tour.
9. Can I join a group tour instead of a private one?
Yes, we organize both private and small group tours. Joining a group is a great way to meet other travelers and reduce costs while still enjoying authentic experiences.
10. How can I contact you for more information?
You can visit our office in Ban Xieng Muen Village, Sivangvong Road, Luang Prabang, or reach us via email or phone. We’re happy to answer any questions about your upcoming trip.
